Return Policy

Email support@tilefornia.com or call 1-657-262-6330 within 30 days of delivery. We give you the return address and instructions. A proof of purchase is required.

Items must be unused, uninstalled, and in the original, undamaged packaging. Natural stone is fragile, so pack it carefully. Returns that arrive damaged, used or installed are not eligible for a refund.

A 20% restocking fee applies to returns that are not due to our error. A return that is not started through us also incurs this fee.

We do not accept partial returns of an order.

After we receive and inspect your return, we email you. Approved refunds go to your original payment method. We refund the item cost, not the original shipping cost.

The buyer pays the cost of shipping a return back to us.

If we made a mistake or your order arrived damaged, contact us within the return window with photos, and we make it right. The restocking fee does not apply. Start at Order Help.

Samples, gift cards, discounted or sale items, and hazardous or sanitary goods.