Refund policy

30-day returns. You can return an item within 30 days of delivery, or of pickup for orders collected in Anaheim.

Contact us first. Email support@tilefornia.com or call 1-657-262-6330 before you send anything back. We give you the return address and instructions. A proof of purchase is required.

Condition. Items must be unused, uninstalled and in the original, undamaged packaging. Natural stone is fragile, so pack it carefully. Returns that arrive damaged, used or installed are not eligible for a refund.

Natural variation is not a defect. Every piece of natural stone is different. Color, veining, shade and markings vary from piece to piece and from lot to lot, and photos and screens cannot show every variation. We recommend ordering a sample before you buy. A return because the stone's natural variation differs from a photo or sample is a standard return: the 20% restocking fee applies and you pay return shipping.

20% restocking fee. A 20% restocking fee applies to returns that are not due to our error. A return that is not started through us also incurs this fee.

No partial returns. We do not accept partial returns of an order.

Return shipping. You pay the cost of shipping a return back to us. For freight (pallet) orders, we arrange the pickup and you pay the freight cost.

Refunds. After we receive and inspect your return, we email you. Approved refunds go to your original payment method within 14 days of approval. We refund the item cost. Shipping is free, so there is no shipping charge to refund.

Exchanges. We do not offer direct exchanges. Return the item and place a new order.

Cancellations. You can cancel an order at no charge until it ships. Contact us as soon as possible. Once an order has shipped, the return policy applies.

Damaged, defective or wrong item. If we made a mistake or your order arrived damaged, contact us within 3 days of delivery with photos, and we make it right. The restocking fee does not apply. Start at Order Help.

Not returnable. Samples, gift cards, and items marked Final Sale or Last Lot.

Amazon orders are returned and refunded through Amazon: open Your Orders and choose Return or replace items.

Need help? Call 1-657-262-6330 (9 AM to 5 PM Pacific, Monday to Friday) or email support@tilefornia.com, or use Order Help.