Sorry about that. Stone can break in transit, and we will put it right. Before you write:
- Keep the box and every piece.
- Count the broken or chipped pieces.
- Take three photos: the shipping label, the box, the damaged pieces.
Refunds and replacements for Amazon orders are issued through Amazon. You can also report it there: Your Orders, pick the order, then Get help with order.
Compare the packing slip with what arrived, then tell us what is missing or different. A photo of the label on the box helps us find the cause fast.
Refunds and replacements for Amazon orders are issued through Amazon: Your Orders, pick the order, then Get help with order.
Returns and refunds for Amazon orders are handled inside Amazon. We cannot issue an Amazon refund from this site.
Open Your Orders, pick the order, then choose Return or replace items.
Send us the order number and which items you want to return. We reply with the next steps.
Read the return policy
Tracking for Amazon orders is in Amazon: open Your Orders and choose Track package.
Your tracking link is in the shipping confirmation email. If you cannot find it, or the tracking has stopped moving, send us the order number.
Natural stone changes from lot to lot. Tell us the order number of your first purchase and how many more you need. We check whether the same lot is still in stock before you order.
Measure length x width in feet to get square feet, then add 10% for cuts, or 15% for diagonal and herringbone layouts. One mosaic sheet covers about 1 sq ft.
Open the calculator
- Shade and veining differ from piece to piece. That is normal for natural stone. Lay the tiles out dry and mix them before you set them.
- Seal before grouting and again after the grout has cured.
- Clean with a pH-neutral stone cleaner. No vinegar, bleach or acidic cleaners.
Tell us the stone, the size, the finish and the quantity in sq ft. Add your ZIP code so we can quote freight.
Tell us what you need. The more detail you give, the faster we can answer.
Prefer to call? 1-657-262-6330 · 9 AM to 5 PM Pacific
Have these ready: your order number, the product name and the number of pieces affected. Photos cannot be sent by phone, so please send the form first.