Policies

Shipping Policy

Free shipping on every order. Large orders go by freight, and we confirm the details with you first.

Free

shipping on every order

Freight

for large, heavy orders

Inspect

and photograph damage at delivery

Free shipping

Shipping is free on orders placed on tilefornia.com.

Standard orders

Smaller orders ship by standard carrier. You receive tracking by email once your order ships.

Large orders ship by freight

Natural stone is heavy. Large orders travel on a pallet with a freight carrier. Before a freight order ships, we contact you to confirm the delivery address, access and delivery details.

Inspect your delivery

Check the boxes or pallet before you sign. If you see damage, write it on the delivery receipt and take photos. Then contact us right away through Order Help or at support@tilefornia.com.

Returns

See our return policy.

Need help?

Call 1-657-262-6330 (9 AM to 5 PM Pacific), email support@tilefornia.com, or use Order Help.