Policies
Shipping Policy
Free shipping on every order. Large orders go by freight, and we confirm the details with you first.
Free
shipping on every order
Freight
for large, heavy orders
Inspect
and photograph damage at delivery
Free shipping
Shipping is free on orders placed on tilefornia.com.
Standard orders
Smaller orders ship by standard carrier. You receive tracking by email once your order ships.
Large orders ship by freight
Natural stone is heavy. Large orders travel on a pallet with a freight carrier. Before a freight order ships, we contact you to confirm the delivery address, access and delivery details.
Inspect your delivery
Check the boxes or pallet before you sign. If you see damage, write it on the delivery receipt and take photos. Then contact us right away through Order Help or at support@tilefornia.com.
Returns
See our return policy.
Need help?
Call 1-657-262-6330 (9 AM to 5 PM Pacific), email support@tilefornia.com, or use Order Help.